The guest will be charged 50% of the total price if they cancel after reservation, and the total price if they cancel in the 30 days before arrival.
We will take care of all payments directly with the guests after a reservation has been made. Please note payment is accepted via PayPal or Bank Transfer.
Terms & Conditions:
- Check in 2:00pm (14:00) & Check out 10:00am (10:00) (we will try and accommodate customers who can’t meet these requirements but this must be confirmed on booking)
- For customer pickup at the pier, you must inform us at least 24 hours prior by email or telephone with details of the boat name, where the boat is coming from, which pier it arrives (There are four piers on Koh Phangan) and the time of arrival.
- Charu Bay Villas does not have a front desk, however, Villa Management are available by telephone from 09:00am (09:00) to 08:00pm (20:00).
- Animals Not Allowed. Do not befriend or feed any local dogs or cats
- Smoking Not Allowed internally (outside balconies ok)
- There is no front desk available. To make arrangements for check-in please contact the property management team at least 48 hours before arrival using the information on the booking confirmation.
- There is a security deposit of THB 10,000.00 per stay, refundable if no damages/losses payable either through the online system or upon arrival.
- This property collects consumption-based water and electricity fees. Electricity is charged at THB 8.5 per unit and Water THB 24 / unit. On average the daily rate is normally between 100-200 THB on the Beach Side Villa and 250 THB to 300 THB per day on the Beach front Villa if used sensibly. This helps us keep our villa rental prices low.
- A housekeeping charge of THB 1200 per booking on each of the Charu Bay Villas is chargeable. This is for the preparation of the villas prior to arrival and upon checkout.
- Housekeeping on bookings of 4 nights or more every 3rd day free following the initial housekeeping charge stated above. No house-keeping on short term bookings of less than 4 nights. If extra house cleaning is required this is chargeable at 1200 THB per session.
- If paying any remaining monies or deposits by visa on arrival at our facilities on Koh Phangan, the Thai banks impose a 5% Bank Visa charge on top of any credit card payments made.
- Koh Phangan is popular around the moon parties and although the villa is not directly close by to any moon parties as such, around the island there are may be celebrations operating and this is out of the owners control.
- If customers are looking for a bit more quiet then they should visit when there are no moon parties.
- If booking via the website email, once availability is confirmed, then a 50% deposit of the total amount must be paid within 24 hours of email booking either by bank transfer or paypal. If using paypal a 5% charge will be added to the daily rate.
- The above list may not be comprehensive. Fees and deposits may not include tax and can be subject to change.
- House rules are listed inside the villas and any booking made agrees to comply to all aspects listed on those Terms & Conditions. If you would like a copy please email us at firstname.lastname@example.org